The Thin Book of Trust

Endorsements for The Thin Book of Trust:

"Everyone talks about trust but few understand what it really means, how it is built or destroyed. Charles Feltman's The Thin Book of Trust is an excellent guide to understanding the distinctions of trust; sincerity, reliability, competence and care. This is an excellent resource for anyone interested in building trust-based relationships with their clients, colleagues and employees."

"Trust is the foundation of everything we do and the key leadership competency of the new global economy. The Thin Book of Trust teaches those traits that will help you earn and keep the trust of those with whom you work. The results will affect the trajectory of your company and your life."

"Charles Feltman has taken the abstract concept of trust and translated in into tangible elements that readers can hang on to, own, and see in action. This thought-provoking work coaxes us to take a deeper look inside ourselves. His book is crisp, relevant, and directly applicable to anyone interested in how they experience and demonstrate trustworthiness."

"This little book, addressing a subject at the heart of effective human relations and commerce, is a gem. The author uses an engaging, conversational style to share foundational distinctions about the four trust domains. Not only does he provide work-related illustrations, and structure reflection and self-assessment, he also offers ways to learn and become competent, both in maintaining and restoring trust."

"This is an excellent book on an important subject. It provides a clear explanation of a new way of looking at trust and real, practical ways to build, maintain and rebuild trust. The vignettes provide vivid pictures of how assessments of sincerity, reliability, competence and caring play out in the workplace. The sample conversations about trust are excellent templates. I plan to use this book as a frequent reference for myself, and I will buy it for my clients and for leaders in my own organization."

"The absence of trust in the workplace wastes human energy and reduces productivity, yet these costs are seldom acknowledged. Charles Feltman’s emphasis on the importance of intentionally building trust is a breath of fresh air. He offers practical approaches to building and maintaining this precious and essential commodity. I highly recommend this book to anyone who wishes to create more harmonious work environments, thereby releasing more powerful human potential!"

"The Thin Book of Trust delivers valuable insights and practical guidance on how to boost this critical asset every organization needs. Feltman masterfully illuminates the multiple facets of trust. Follow his advice and you'll enjoy better relationships and results."

"This is an excellent little book! I especially liked the vivid pictures of what trustworthy and untrustworthy behavior look like. The workplace stories feel like sideline interviews with athletes while the game is on – they are that immediate. I highly recommend it."

"Great information! The Thin Book of Trust contains critical information for anyone who communicates. The concepts in the book provides clear distinctions for professionals, leaders, managers, business owners, or anyone else who is interested in becoming more conscious of the factors that affect trust. This Thin Book provides a quick and concise way of providing this information to the reader."

"As a consultant, I’ve got a bookshelf full of advice about how to improve trust in business. This short and very practical book sums them all up, and goes further. Above all, Charles Feltman’s book challenges me to see how I can improve my own trust-worthiness."